CANCELLATION AND RETURN POLICY

RETURN POLICY

We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience.
We assure you that all products sold are brand new and 100% genuine. In case the product you have received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, our Easy Returns promise has got you covered.
A possible resolution could be a Replacement or Refund, backed by the (3 days) Day Replacement policy.

If you have received an item in a ‘Damaged’ or ‘Defective’ condition, or it is ‘Not as Described’ by the Seller, you may request a replacement. You just need to send the item to our address either by courier or by hand. Please note a supporting evidence of a wrong product like the Package opening video is mandatory for such a replacement or refund.

Returns are covered by the (3 days) Replacement Guarantee.
Replacement is subject to the availability of stock. If the product is out of stock, you will receive a full refund, after mutual discussion.
Returns are easy, simply follow these steps :
•   Contact us and provide Order ID details.
•   Customer Support will confirm the return request and will inform you about the pickup process.
•   Please ensure that product is in unused and original condition. Include Original seal, labels, original packing and invoice along with the product.
Note:
•  We do not arrange the Pick-up of the items/goods from the Customer locations. Customer needs to send the item to us after the receiving of the item, we shall send the replaced item to the customer or initiate the refund.
•  Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

  • Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
There are certain scenarios where it is difficult for us to support returns
•    Return request is made outside the specified time frame
•    Product is damaged because of use or Product is not in the same condition as you received it
•    Defective products which are covered under the manufacturer’s warranty
•    Any consumable item which has been used or installed
•    Products with tampered or missing serial numbers
•    Items that are returned without original packaging, freebies or accessories
If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 3 days of delivery.
Please contact us with a replacement request.
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email or SMS.
If the Order Status shows the item(s) in your order as ‘Shipped’, we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7 to 15 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by bestdentaldeals.in
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